Privacy Policy

1. Introduction

VoxStack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Join our waitlist
• Register for an account
• Contact us for support or inquiries
• Subscribe to our newsletter
• Use our services

This information may include:

• Name
• Email address
• Company name
• Job title/role
• Phone number
• Business information

2.2 Audio and Transcription Data

When you use our services, we process:

• Audio recordings of phone calls
• Transcripts generated from audio recordings
• Metadata associated with recordings (timestamps, duration, etc.)
• Insights and analysis generated from transcripts

2.3 Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate our website:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent
• Referring URLs
• Usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and complete transactions
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Provide customer service and support
• Analyze usage patterns to improve our services
• Develop new features and functionality
• Send you marketing and promotional communications (with your consent)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Processing and Storage

4.1 Audio Recordings

Audio recordings are:

• Stored securely in encrypted cloud storage
• Processed using enterprise-grade transcription services
• Retained according to your subscription plan and data retention settings
• Anonymized when required for compliance (using Google Cloud DLP)

4.2 Transcripts and Insights

Transcripts and AI-generated insights are:

• Stored in secure databases (Neon PostgreSQL)
• Searchable and accessible only to authorized users in your organization
• Processed using OpenAI GPT models for insight extraction
• Protected with encryption at rest and in transit

5. Data Sharing and Disclosure

We may share your information in the following situations:

5.1 Service Providers

We work with third-party service providers:

• Vercel: Website hosting and deployment
• Neon: Database hosting
• Google Cloud (Deepgram, Speech-to-Text, DLP): Audio transcription and data anonymization
• OpenAI: AI-powered insight extraction
• HubSpot: CRM and contact management

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (TLS/SSL)
• Encryption of data at rest
• Secure authentication and access controls
• Regular security audits and assessments
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 GDPR Rights (EU/EEA)

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing of your data
• Right to withdraw consent: Withdraw consent at any time

7.2 CCPA Rights (California)

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, please contact us at lukas@mindcalltech.com

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

11.1 Types of Cookies We Use

• Necessary Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.
• Marketing Cookies: Used to display relevant advertisements and track ad campaign performance.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: