Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and VoxStack ("Company," "we," "us," or "our") concerning your access to and use of our website and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

2. Description of Services

VoxStack provides an operational intelligence platform that converts phone call recordings into structured, searchable, and actionable data through:

• Audio transcription services
• AI-powered insight extraction
• Data anonymization and compliance tools
• CRM integration capabilities
• Search and analytics features
• Automated routing and notifications

3. User Accounts

3.1 Account Creation

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.2 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By creating an account, you represent and warrant that you meet these requirements.

3.3 Business Accounts

If you are using our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

4. Acceptable Use

4.1 Permitted Use

You may use our Services only for lawful purposes and in accordance with these Terms. You agree to use the Services in compliance with all applicable laws and regulations.

4.2 Prohibited Activities

You agree not to:

• Upload, transmit, or distribute malicious code or viruses
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services or servers
• Use the Services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Harass, abuse, or harm other users
• Collect or harvest user data without consent
• Reverse engineer, decompile, or disassemble our software
• Use automated systems to access the Services without permission

5. Recording Consent and Compliance

5.1 Your Responsibility

You are solely responsible for ensuring that you have the legal right to record, upload, and process any audio recordings through our Services. This includes:

• Obtaining necessary consent from all parties being recorded
• Complying with wiretapping and recording laws in your jurisdiction
• Adhering to industry-specific regulations (e.g., HIPAA, GDPR, CCPA)
• Implementing appropriate notice and disclosure practices

5.2 Indemnification

You agree to indemnify and hold harmless VoxStack from any claims, damages, or legal actions arising from your failure to obtain proper consent or comply with applicable recording laws.

6. Intellectual Property

6.1 Our Property

The Services, including all software, designs, text, graphics, logos, and other content (excluding your content), are owned by VoxStack and protected by copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain ownership of all content you upload to our Services, including audio recordings and related data. By uploading content, you grant us a limited license to:

• Process and transcribe your audio recordings
• Generate insights and analytics from your content
• Store and display your content within the Services
• Provide the Services as described in these Terms

6.3 License Restrictions

We do not use your content for any purpose other than providing the Services to you. We do not train our AI models on your content without explicit permission.

7. Payment and Subscription

7.1 Fees

Certain features of our Services require payment. You agree to pay all fees associated with your subscription plan. All fees are non-refundable unless otherwise stated.

7.2 Billing

Subscription fees are billed in advance on a recurring basis (monthly or annually). You authorize us to charge your payment method on file for all applicable fees.

7.3 Price Changes

We reserve the right to modify our pricing with 30 days' notice. Continued use of the Services after price changes constitutes acceptance of the new prices.

7.4 Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will retain access to the Services until the end of the paid period.

8. Data and Privacy

Your use of our Services is also governed by our Privacy Policy. By using our Services, you consent to our collection and use of your data as described in our Privacy Policy.

8.1 Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

8.2 Data Backup

While we perform regular backups, you are responsible for maintaining your own backup copies of your content. We are not liable for any loss of data.

9. Service Availability

We strive to provide reliable and continuous service, but we do not guarantee that the Services will be available at all times. We reserve the right to:

• Modify, suspend, or discontinue any aspect of the Services
• Perform maintenance and upgrades
• Implement changes to improve the Services
• Remove or restrict access for violations of these Terms

10. Third-Party Services

Our Services may integrate with third-party services (e.g., CRM systems, cloud storage). Your use of these third-party services is subject to their respective terms and conditions. We are not responsible for the availability, functionality, or terms of third-party services.

11. Disclaimers

11.1 As-Is Basis

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 Accuracy

While we strive for accuracy in transcriptions and insights, we do not guarantee that the Services will be error-free or that results will be 100% accurate. You should verify important information.

11.3 AI-Generated Content

AI-generated insights and analysis are provided for informational purposes only and should not be relied upon as professional advice. You are responsible for reviewing and validating all AI-generated content.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MINDCALLTECH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

13. Indemnification

You agree to indemnify, defend, and hold harmless VoxStack, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of any rights of another person or entity
• Your content and recordings uploaded to the Services

14. Termination

14.1 Termination by You

You may terminate your account at any time by contacting us or using the account settings.

14.2 Termination by Us

We may suspend or terminate your access to the Services immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Actions that harm or threaten the Services or other users

14.3 Effect of Termination

Upon termination, your right to use the Services will immediately cease. We may delete your data after a reasonable retention period. You remain liable for any fees incurred prior to termination.

15. Dispute Resolution

15.1 Informal Resolution

Before filing a formal dispute, you agree to contact us and attempt to resolve the issue informally by sending a written notice describing the dispute.

15.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

15.3 Arbitration

Any dispute arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], except that either party may seek injunctive relief in court.

16. General Provisions

16.1 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of the Services after changes constitutes acceptance of the new Terms.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

16.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and VoxStack regarding the Services.

16.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

17. Contact Information

If you have any questions about these Terms, please contact us: